If you are in HR, have direct reports, or own your own business, you probably don’t look forward to those ‘difficult conversations that you must have with employees from time to time.

But, with the right approach and consideration, you can make a difficult situation as productive and positive as possible.

4 Tips to Handle Difficult Conversations at Work

1. Write Down the Points you Want to Cover

   Before you have the conversation, set out a plan for it. Write out the points you want to cover, including the issues and even some of the tips listed here. These should be brief notes to help you guide the conversation and keep it fluid – not a hard script of what you’re going to say.

2. Put Yourself in the Other Person’s Shoes

   Of course, you have goals for the conversation. But if you only focus on the goals from your or the corporate perspective, it can become contentious. Try to understand the other person’s point of view. Empathize with them. What would your thoughts be if you were in their position?

3. Stay Objective

   Emotions can run high, which will affect the outcome of the meeting. Try to keep them in check. Listen attentively. Don’t jump to conclusions. It will help your coworker feel more comfortable in expressing their thoughts and opinions.

4. Find Common Ground

   The other person is not looking forward to the conversation either. Recognizing that, and acknowledging your own nervousness, can help dial down the tension.

In the end, with the right planning and perspective, you can turn in difficult work conversations into a productive experience for everyone involved.

If you found this post helpful, check out our recent article “Return to Work Plans & Why You Need One”.